Privacy Policy
Who we are?
Limited liability company "AV Shipping Company," registration No. LV 40103524694, legal address: Eksporta iela 4-25, Riga, LV-1010, which is responsible for services related to the canal ships "Santana", "Samanta" and "Galaxy," has established a project with the aim of developing water transport in Latvia. To achieve this goal, the website named BOATCRUISES.LV was created. Customers are offered both individual and group trips on the Riga canal, Daugava, and Lielupe. The services offered by Boatcruises.lv can be used in Riga and Jurmala.
What is the Privacy Policy and its scope of application?
As we care about the security of your personal data, we want to provide you with information on how SIA AV SHIPPING COMPANY process, collect, store, delete, and protect customer's personal data, thereby ensuring that customer's personal data is processed lawfully, in good faith, and in a transparent manner.
The Privacy Policy applies to any customer's personal data, any processing of personal data, or services provided to the customer.
The Privacy Policy applies to the processing of data regardless of the form and/or environment in which the Client provides personal data (on the website, mobile applications, in paper format, through electronic mail, or by phone) and in which the data is processed in company systems or in paper format.
Regarding specific types of data processing (such as cookie processing, etc.), additional specific provisions may be specified, of which the customer will be informed when providing the relevant data to SIA AV SHIPPING COMPANY.
SIA AV SHIPPING COMPANY careS about your privacy and the protection of personal data, respecting the rights of customers regarding the legality of personal data processing in accordance with applicable laws, in particular, the European Parliament and Council Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter - General Data Protection Regulation) and other applicable laws in the field of privacy and data processing.
What are personal data?
Personal data means any information relating to an identified or identifiable natural person (data subject). Personal data includes any kind of information that directly or indirectly identifies a person, such as the person's name, surname, personal identification number, location data, online identifiers, or factors characterizing the physical, physiological, genetic, mental, economic, cultural, or social identity of the person and other similar information that characterizes the respective person and allows for their direct or indirect identification.
Regarding your personal data, we are the data controller who determines the purposes and means of data processing.
Our goal is to provide you with as much information as possible about our actions with this personal data so that, when you provide us with your personal data, you are aware of how they will be used.
What is the purpose of personal data processing?
We process personal data for the following purposes:
1. To provide services:
- Identifying the customer;
- Providing the service;
- Processing and reviewing applications;
- Administering payments;
- Maintaining and improving the website and mobile applications.
2. Business planning and analytics:
- Business planning and accounting;
- Analysis of our business quality and results;
- Understanding customer preferences and needs;
- Conducting customer surveys.
3. Other specific purposes – the customer will be informed when providing the relevant data to SIA AV SHIPPING COMPANY.
What is the legal basis for personal data processing?
SIA AV SHIPPING COMPANY performS only lawful processing of personal data, i.e., if at least one of the following legal grounds is established:
1. Processing is necessary for the conclusion and performance of a contract;
2. Processing is necessary for compliance with a legal obligation to which SIA AV SHIPPING COMPANY are subject;
3. The data subject has given consent to the processing of their personal data for one or more specific purposes;
4. Processing is necessary to protect the vital interests of the data subject or another natural person;
5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in SIA AV SHIPPING COMPANY.
SIA AV SHIPPING COMPANY has the following legitimate interests:
1. Conducting commercial activities;
2. Verifying the customer's identity before entering into a contract;
3. Ensuring the fulfillment of contractual obligations;
4. Effectiveness of service provision;
5. Analyzing the operation of the SIA AV SHIPPING COMPANY website, developing and implementing improvements;
6. Protecting property against theft;
7. Employer's rights to protect their property against the excessive use of it for personal purposes by employees;
8. Health protection of individuals.
What data do we collect?
The Boat Rental Form includes: name, address, email, phone number.
What are the categories of recipients of personal data?
SIA AV SHIPPING COMPANY does not disclose customer's personal data or any information obtained during the provision of services and the operation of the contract to third parties, except:
1. When it is necessary to transfer data to third parties within the framework of a concluded contract to perform a contractually necessary or legally delegated function (e.g., to a bank for payment purposes);
2. When there is clear and unambiguous consent from the customer;
3. When required by external regulations by their reasonable request, in accordance with the procedure and scope specified in external regulations;
4. When it is necessary to protect the legitimate interests of SIA AV SHIPPING COMPANY, for example, in addressing the court or other state institutions against a person who has violated the legitimate interests of SIA AV SHIPPING COMPANY.
What is the retention period for personal data?
SIA AV SHIPPING COMPANY store your data no longer than necessary for the purposes of processing.
Data is stored for as long as:
1. The concluded contract or agreement between us is valid, and as long as one of the parties to the contract can realize their legitimate interests;
2. Data is required for the purpose for which it was received;
3. Data processing is necessary for us to fulfill our legal obligations;
4. Data processing is necessary to protect your or third parties' vital interests;
5. To contact you regarding the request you have submitted to us;
6. To administer your choices and rights that you have exercised in accordance with this Privacy Policy;
7. Your consent to the specific data processing is valid, provided there is no other legitimate basis for data processing.
Once the above circumstances cease to exist, your personal data will be irreversibly deleted.
How to withdraw consent given for the processing of personal data?
If the processing of your personal data is based on consent, you have the right to withdraw the given consent at any time, in the same manner it was given. You can do this by calling the contact phone number +371 29616172 of the website BOATCRUISES.LV or by writing an email to info@boatcruises.lv with a copy to the address boatcruises.lv@gmail.com. In this case, further processing of data based on the previously given consent for a specific purpose will no longer be carried out.
The withdrawal of consent does not affect the processing carried out during the time when the client's consent was in force. By withdrawing consent, the processing that is performed based on other legal grounds cannot be interrupted.
How do we protect the data in our possession?
By providing your personal data to SIA AV SHIPPING COMPANY, you can expect that it will be appropriately monitored. Therefore, we have taken measures to ensure that our systems provide adequate protection of personal data. We use various technologies and procedures for ensuring the security of personal data to protect your data from unauthorized access, use, or disclosure.
SIA AV SHIPPING COMPANY continuously review and improve security measures to protect the client's personal data from unauthorized access, disclosure, use, or disclosure. However, please note that no internet data transmission can be guaranteed 100% secure. We ask that you independently assess the risks associated with the confidentiality of information that you choose to submit to us via the internet.
SIA AV SHIPPING COMPANY carefully verify and evaluate whether partners (data processors) implement appropriate security measures to ensure that the processing of client's personal data is in accordance with the delegation and regulatory requirements of SIA AV SHIPPING COMPANY. Partners are not allowed to process client's personal data for their own purposes.
What are the client's rights and how to access personal data?
The General Data Protection Regulation provides a number of rights that you can use at any time by contacting us. We are committed to providing you with the opportunity to exercise these rights and fulfill the responsibilities of data controller or processor as required by regulations and other statutory acts.
- You have the right to receive confirmation from us whether your data is being processed, and if it is, you have the right to access your data and receive the following information: purposes of data processing, categories of personal data, recipients of personal data; the storage period of personal data or the criteria for determining the storage period.
- You have the right to request the correction of your data if they are inaccurate.
- You have the right to request the deletion of your data, and we will promptly fulfill this request if at least one of the following conditions exists:
- Data is no longer necessary for the purposes for which they were collected or otherwise processed.
- You withdraw your consent to the processing of data, and there is no other legal basis for their processing.
- Data processing is based on our or a third party's legitimate interests, and there are no overriding legitimate grounds for the processing.
- Data has been processed unlawfully.
- To ensure the fulfillment of a legal obligation provided for us by statutory acts.
- You have the right to request the restriction of your data processing. We will promptly fulfill this request if at least one of the following conditions exists:
- You contest the accuracy of the data – for a period during which we can verify the accuracy of your data.
- Processing is unlawful, but you object to data deletion and instead request the restriction of data use.
- We no longer need your data, but you need them to bring, exercise, or defend legal claims.
- You have objected to the processing of your data based on our or a third party's legitimate interests, pending verification of whether our legitimate reasons override your legitimate reasons.
- You have the right, based on reasons related to your particular situation, to object at any time to the processing of your personal data based on our or a third party's legitimate interests. In such a case, we will no longer process your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
- You have the right to request the limitation of your data processing and object to data processing.
If you believe that your personal data is being processed unlawfully, unfairly, or otherwise in violation of regulations or other statutory requirements, or if you have any ambiguities or questions about your data processing, please do not hesitate to apply, submit, or complain to us. We will provide answers to all questions of interest to you and rectify any errors that may be identified.
- If you believe that your personal data is being processed unlawfully, unfairly, or otherwise in violation of regulations or other statutory requirements, you have the right to file a complaint with the Data State Inspectorate.
What are cookies, and how do we process them?
The website www.boatcruises.lv of SIA AV SHIPPING COMPANY may use cookies.
Cookies are small text files that a web browser (such as Internet Explorer, Firefox, Safari, etc.) stores on a user's device (computer, mobile phone, tablet) at the time when the user visits the website to identify the web browser or store information or settings. Thus, with the help of cookies, the website gains the ability to store user's individual settings, recognize them, and respond accordingly to improve the user experience on the website. The user can disable or restrict the use of cookies, but without cookies, it may not be possible to fully use all the website's functions.
How to contact us?
You can contact us:
In writing, by sending correspondence to SIA AV SHIPS KOMPANI legal address at Eksporta iela 4-25, Riga, LV-1010
Electronically, using the email address info@boatcruises.lv - for contacting SIA AV SHIPPING COMPANY regarding data processing and protection, as well as for general information needs;
Orally by phone: +371 29616172
This SIA AV SHIPPING COMPANY privacy policy is effective from May 2, 2023.
Who we are?
Limited liability company "AV Shipping Company," registration No. LV 40103524694, legal address: Eksporta iela 4-25, Riga, LV-1010, which is responsible for services related to the canal ships "Santana", "Samanta" and "Galaxy," has established a project with the aim of developing water transport in Latvia. To achieve this goal, the website named BOATCRUISES.LV was created. Customers are offered both individual and group trips on the Riga canal, Daugava, and Lielupe. The services offered by Boatcruises.lv can be used in Riga and Jurmala.
What is the Privacy Policy and its scope of application?
As we care about the security of your personal data, we want to provide you with information on how SIA AV SHIPPING COMPANY process, collect, store, delete, and protect customer's personal data, thereby ensuring that customer's personal data is processed lawfully, in good faith, and in a transparent manner.
The Privacy Policy applies to any customer's personal data, any processing of personal data, or services provided to the customer.
The Privacy Policy applies to the processing of data regardless of the form and/or environment in which the Client provides personal data (on the website, mobile applications, in paper format, through electronic mail, or by phone) and in which the data is processed in company systems or in paper format.
Regarding specific types of data processing (such as cookie processing, etc.), additional specific provisions may be specified, of which the customer will be informed when providing the relevant data to SIA AV SHIPPING COMPANY.
SIA AV SHIPPING COMPANY careS about your privacy and the protection of personal data, respecting the rights of customers regarding the legality of personal data processing in accordance with applicable laws, in particular, the European Parliament and Council Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter - General Data Protection Regulation) and other applicable laws in the field of privacy and data processing.
What are personal data?
Personal data means any information relating to an identified or identifiable natural person (data subject). Personal data includes any kind of information that directly or indirectly identifies a person, such as the person's name, surname, personal identification number, location data, online identifiers, or factors characterizing the physical, physiological, genetic, mental, economic, cultural, or social identity of the person and other similar information that characterizes the respective person and allows for their direct or indirect identification.
Regarding your personal data, we are the data controller who determines the purposes and means of data processing.
Our goal is to provide you with as much information as possible about our actions with this personal data so that, when you provide us with your personal data, you are aware of how they will be used.
What is the purpose of personal data processing?
We process personal data for the following purposes:
1. To provide services:
- Identifying the customer;
- Providing the service;
- Processing and reviewing applications;
- Administering payments;
- Maintaining and improving the website and mobile applications.
2. Business planning and analytics:
- Business planning and accounting;
- Analysis of our business quality and results;
- Understanding customer preferences and needs;
- Conducting customer surveys.
3. Other specific purposes – the customer will be informed when providing the relevant data to SIA AV SHIPPING COMPANY.
What is the legal basis for personal data processing?
SIA AV SHIPPING COMPANY performS only lawful processing of personal data, i.e., if at least one of the following legal grounds is established:
1. Processing is necessary for the conclusion and performance of a contract;
2. Processing is necessary for compliance with a legal obligation to which SIA AV SHIPPING COMPANY are subject;
3. The data subject has given consent to the processing of their personal data for one or more specific purposes;
4. Processing is necessary to protect the vital interests of the data subject or another natural person;
5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in SIA AV SHIPPING COMPANY.
SIA AV SHIPPING COMPANY has the following legitimate interests:
1. Conducting commercial activities;
2. Verifying the customer's identity before entering into a contract;
3. Ensuring the fulfillment of contractual obligations;
4. Effectiveness of service provision;
5. Analyzing the operation of the SIA AV SHIPPING COMPANY website, developing and implementing improvements;
6. Protecting property against theft;
7. Employer's rights to protect their property against the excessive use of it for personal purposes by employees;
8. Health protection of individuals.
What data do we collect?
The Boat Rental Form includes: name, address, email, phone number.
What are the categories of recipients of personal data?
SIA AV SHIPPING COMPANY does not disclose customer's personal data or any information obtained during the provision of services and the operation of the contract to third parties, except:
1. When it is necessary to transfer data to third parties within the framework of a concluded contract to perform a contractually necessary or legally delegated function (e.g., to a bank for payment purposes);
2. When there is clear and unambiguous consent from the customer;
3. When required by external regulations by their reasonable request, in accordance with the procedure and scope specified in external regulations;
4. When it is necessary to protect the legitimate interests of SIA AV SHIPPING COMPANY, for example, in addressing the court or other state institutions against a person who has violated the legitimate interests of SIA AV SHIPPING COMPANY.
What is the retention period for personal data?
SIA AV SHIPPING COMPANY store your data no longer than necessary for the purposes of processing.
Data is stored for as long as:
1. The concluded contract or agreement between us is valid, and as long as one of the parties to the contract can realize their legitimate interests;
2. Data is required for the purpose for which it was received;
3. Data processing is necessary for us to fulfill our legal obligations;
4. Data processing is necessary to protect your or third parties' vital interests;
5. To contact you regarding the request you have submitted to us;
6. To administer your choices and rights that you have exercised in accordance with this Privacy Policy;
7. Your consent to the specific data processing is valid, provided there is no other legitimate basis for data processing.
Once the above circumstances cease to exist, your personal data will be irreversibly deleted.
How to withdraw consent given for the processing of personal data?
If the processing of your personal data is based on consent, you have the right to withdraw the given consent at any time, in the same manner it was given. You can do this by calling the contact phone number +371 29616172 of the website BOATCRUISES.LV or by writing an email to info@boatcruises.lv with a copy to the address boatcruises.lv@gmail.com. In this case, further processing of data based on the previously given consent for a specific purpose will no longer be carried out.
The withdrawal of consent does not affect the processing carried out during the time when the client's consent was in force. By withdrawing consent, the processing that is performed based on other legal grounds cannot be interrupted.
How do we protect the data in our possession?
By providing your personal data to SIA AV SHIPPING COMPANY, you can expect that it will be appropriately monitored. Therefore, we have taken measures to ensure that our systems provide adequate protection of personal data. We use various technologies and procedures for ensuring the security of personal data to protect your data from unauthorized access, use, or disclosure.
SIA AV SHIPPING COMPANY continuously review and improve security measures to protect the client's personal data from unauthorized access, disclosure, use, or disclosure. However, please note that no internet data transmission can be guaranteed 100% secure. We ask that you independently assess the risks associated with the confidentiality of information that you choose to submit to us via the internet.
SIA AV SHIPPING COMPANY carefully verify and evaluate whether partners (data processors) implement appropriate security measures to ensure that the processing of client's personal data is in accordance with the delegation and regulatory requirements of SIA AV SHIPPING COMPANY. Partners are not allowed to process client's personal data for their own purposes.
What are the client's rights and how to access personal data?
The General Data Protection Regulation provides a number of rights that you can use at any time by contacting us. We are committed to providing you with the opportunity to exercise these rights and fulfill the responsibilities of data controller or processor as required by regulations and other statutory acts.
- You have the right to receive confirmation from us whether your data is being processed, and if it is, you have the right to access your data and receive the following information: purposes of data processing, categories of personal data, recipients of personal data; the storage period of personal data or the criteria for determining the storage period.
- You have the right to request the correction of your data if they are inaccurate.
- You have the right to request the deletion of your data, and we will promptly fulfill this request if at least one of the following conditions exists:
- Data is no longer necessary for the purposes for which they were collected or otherwise processed.
- You withdraw your consent to the processing of data, and there is no other legal basis for their processing.
- Data processing is based on our or a third party's legitimate interests, and there are no overriding legitimate grounds for the processing.
- Data has been processed unlawfully.
- To ensure the fulfillment of a legal obligation provided for us by statutory acts.
- You have the right to request the restriction of your data processing. We will promptly fulfill this request if at least one of the following conditions exists:
- You contest the accuracy of the data – for a period during which we can verify the accuracy of your data.
- Processing is unlawful, but you object to data deletion and instead request the restriction of data use.
- We no longer need your data, but you need them to bring, exercise, or defend legal claims.
- You have objected to the processing of your data based on our or a third party's legitimate interests, pending verification of whether our legitimate reasons override your legitimate reasons.
- You have the right, based on reasons related to your particular situation, to object at any time to the processing of your personal data based on our or a third party's legitimate interests. In such a case, we will no longer process your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
- You have the right to request the limitation of your data processing and object to data processing.
If you believe that your personal data is being processed unlawfully, unfairly, or otherwise in violation of regulations or other statutory requirements, or if you have any ambiguities or questions about your data processing, please do not hesitate to apply, submit, or complain to us. We will provide answers to all questions of interest to you and rectify any errors that may be identified.
- If you believe that your personal data is being processed unlawfully, unfairly, or otherwise in violation of regulations or other statutory requirements, you have the right to file a complaint with the Data State Inspectorate.
What are cookies, and how do we process them?
The website www.boatcruises.lv of SIA AV SHIPPING COMPANY may use cookies.
Cookies are small text files that a web browser (such as Internet Explorer, Firefox, Safari, etc.) stores on a user's device (computer, mobile phone, tablet) at the time when the user visits the website to identify the web browser or store information or settings. Thus, with the help of cookies, the website gains the ability to store user's individual settings, recognize them, and respond accordingly to improve the user experience on the website. The user can disable or restrict the use of cookies, but without cookies, it may not be possible to fully use all the website's functions.
How to contact us?
You can contact us:
In writing, by sending correspondence to SIA AV SHIPS KOMPANI legal address at Eksporta iela 4-25, Riga, LV-1010
Electronically, using the email address info@boatcruises.lv - for contacting SIA AV SHIPPING COMPANY regarding data processing and protection, as well as for general information needs;
Orally by phone: +371 29616172
This SIA AV SHIPPING COMPANY privacy policy is effective from May 2, 2023.